Refund & Cancellation Policy

At Zed Event Hub (https://zedeventhub.shop), we are committed to transparent, fair, and reliable ticketing. This Refund and Cancellation Policy outlines how ticket cancellations, event postponements, and refunds are handled on our platform.

1. Event Cancellation by Organizer

When an organizer cancels an event without providing a rescheduled date:

• An automatic email notification is immediately dispatched to all registered attendees.
• Refunds are initiated directly back to the Mobile Money number (MTN, Airtel, Zamtel) or debit/credit card used during checkout.
• Refund processing takes between 5 to 7 business days depending on the recipient mobile carrier or banking network.

2. Event Postponement or Venue Change

If an event is rescheduled to a different date or relocated to a venue substantially different from the original booking:

• Your original tickets and unique QR codes remain fully valid for the new date and venue.
• If you cannot attend the rescheduled date, you have a 14-day window from the date of the announcement to submit a refund request.
• Refund requests submitted after the 14-day window are subject to the organizer's discretion.

3. Attendee-Initiated Refund Requests

For attendee-initiated refund requests (such as personal schedule changes):

• Organizer Refund Cut-off: Organizers set their specific refund windows (e.g. up to 48 hours or 7 days prior to event start). Standard policy allows requests received at least 48 hours prior to event commencement.
• Tickets Purchased Within 24 Hours of Event: Non-refundable unless specifically authorized by the organizer.
• Already Scanned or Redeemed Tickets: Once a gate pass QR code has been verified and checked in at the door, it is strictly non-refundable.

4. Free Event Ticket Cancellations

If you reserved a free event admission pass but can no longer attend:

• We encourage you to cancel your reservation via the My Tickets portal.
• Free ticket cancellations take effect immediately and release the quota back to other waiting community members.

5. Processing Fees & Carrier Costs

In accordance with Zambian electronic payment regulations:

• When an event is cancelled by the organizer, the entire ticket purchase price is refunded.
• Third-party Mobile Money network carrier fees (e.g., USSD transfer network charges levied by telecom carriers) are external third-party costs and may be non-refundable where already disbursed.
• There are zero hidden administration penalties or unannounced restocking fees deducted by Zed Event Hub.

6. How to Submit a Refund Request

To request a refund for an eligible ticket:

• Email our support desk at zedeventhub@gmail.com with the subject line Refund Request - [Your Reservation Code].
• Include your full name, registered email address, event title, and the reason for your refund request.
• You will receive an official acknowledgment ticket within 24 hours.

7. Dispute Resolution

If you experience any delay or discrepancy with an organizer's refund decision, our mediation team steps in to review the transaction logs, verify attendance check-in status, and ensure fair resolution in accordance with Zambian consumer protection standards.